Question 1

Is Superbuy legit?

Accepted Answer

Superbuy is an operating buying agent. Its exchange-rate markup is +8.6% — compare the estimated landed price on this page against other agents before placing a large order.

Question 2

Does Superbuy charge a service fee on spreadsheet orders?

Accepted Answer

Not for standard orders. Superbuy's pricing page lists zero service fee for purchases from Taobao, Tmall, JD and 1688, which covers most of what appears on a Superbuy spreadsheet. Fees apply only to other sources: a flat ¥20 for second-hand listings on Xianyu, Paipai or Zhuanzhuan; 10% (minimum ¥10, maximum ¥20) for Kongfz and any platform not named on the pricing page; and 10% (minimum ¥20, maximum ¥300) for the Shipping Expert service used on pre-sale and limited-release items. Your total is therefore product cost (item price plus domestic shipping plus any purchasing fee), international shipping, and whichever optional value-added services you choose.

Question 3

How much does Superbuy international shipping cost?

Accepted Answer

Superbuy quotes international shipping as five parts: a first-weight fee, an additional-weight fee, a customs declaration fee, a fuel surcharge and a handling fee, with more than 100 shipping lines to choose from. Its own worked example prices a 1,000 g parcel on the HK UPS Economy (Tax-Free) line at ¥428: ¥320 for the first 500 g, ¥50 for the next 500 g and ¥38 for customs declaration. Shipping is paid as a deposit based on estimated weight, line and destination, with the difference refunded or topped up after the parcel is weighed. Prime members receive 20% off international shipping for the whole year, and confirming receipt plus leaving a review earns credit that can be applied to future shipping. Use the shipping calculator on Superbuy's homepage for a live quote to your country.

Question 4

How long does Superbuy store items, and what does the free QC include?

Accepted Answer

Every item is inspected, photographed and checked into the warehouse on arrival, with 3 free QC photos; 1688 orders follow a separate QC standard. Storage is free for 90 days. After that Superbuy charges ¥0.1 per item per day, and items left beyond 180 days are treated as abandoned. You can also prepay a storage extension at ¥10 per month for up to six months. If the free photos are not enough, paid add-ons include detailed photos (¥2 per piece), a re-inspection with three more photos (¥6), a detailed inspection of linings, zippers, pockets and minor stains (¥5.50 per item), power-on testing for electronics (¥12 per piece), a 360° product video (¥20) and model try-on photos from four angles where you can specify the model's height, weight and shoe size (¥30 per piece).

Question 5

Which payment methods does Superbuy accept?

Accepted Answer

Superbuy's tutorial and footer list credit cards, Wise, WeChat Pay, Alipay, Chinese debit cards, UnionPay, bank telegraphic transfer and Bitcoin, and you can pay in multiple currencies. Among the buying agents we have researched, Superbuy is the only one that accepts Bitcoin and Wise. The site defaults to English with prices displayed in CNY; in an April 2026 test, a ¥168 Weidian listing was shown as $26.61, an implied rate of 6.313 CNY per USD against a mid-market rate of 6.83 — roughly an 8% currency markup to factor into your budget.

Question 6

Which shopping sources can I buy through Superbuy?

Accepted Answer

Superbuy says it purchases from more than 20 Chinese e-commerce platforms. Its tutorial groups them into top-three e-commerce, trendy e-commerce, second-hand and other, explicitly naming Taobao, Tmall, JD.com and 1688 plus the second-hand sites Xianyu, Paipai, Zhuanzhuan and Kongfz. Weidian product links open through the same buy page as Taobao and 1688 items, so a single Superbuy spreadsheet can mix all three. For anything the automatic product fetch cannot read (Superbuy says 99% of listings are captured automatically), the DIY Orders form lets you submit the details by hand, and the Expert Sourcing service pairs you with bilingual staff who source across multiple platforms on your behalf.

Question 7

Where is Superbuy most popular, and where do buyers discuss it?

Accepted Answer

Similarweb's April 2026 data puts the United States first at about 27% of visits, followed by the United Kingdom (16%), Canada (7%), Germany (6%) and Australia (5%) — an English-speaking core rather than a single dominant country. Its social referrals are unusually balanced for a buying agent: YouTube leads at 38%, Reddit follows at 34%, then Instagram (8%), X (5%) and Telegram (4%). Superbuy also publishes an official YouTube tutorial playlist, runs a Discord server and hosts its own forum at bbs.superbuy.com.

Question 8

Who runs Superbuy and how long has it been operating?

Accepted Answer

Superbuy launched in 2012 and describes itself as having 13 years of excellence, serving 200+ countries and regions. The operating company is DOT TECHNOLOGY HONG KONG LIMITED, registered in Hong Kong under number 72396324 at Flat F, 6/F, Mega Cube, 8 Wang Kwong Road, Kowloon, with a mainland China ICP filing for its operations there. Customer service runs seven days a week from 09:00 to 18:00 Beijing time (care@superbuy.com, +86 19986924711), a Direct-to-CEO email channel is promoted on the homepage, and the group also operates BuckyDrop, a separate dropshipping platform, plus a Merchant Center for B2B partners.

Superbuy Spreadsheet: Taobao, Tmall, JD & 1688 Finds in One Catalog

Key facts about Superbuy

Is Superbuy legit?

What you actually pay via Superbuy

How to use the Superbuy spreadsheet

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